THESE TERMS AND CONDITIONS APPLY TO ALL GUESTS WHETHER BOOKING DIRECT THROUGH AIR BNB, BOOKING.COM, STAYZ, CTRIP, TRIP ADVISOR OR DIRECT WITH WHICH DOOR.
To protect all parties involved in the letting of your holiday property we ask that you carefully read the following Terms and Conditions. By making a booking and receiving a confirmation you agree to these Terms & Conditions. At the Guest Registration step, you will be asked to digitally accept and confirm your acceptance of these Terms & Conditions.
- Your holiday property is available from 2.00 pm on your day of arrival with a vacate time of no later than 10.00 am on the date of your departure. If not vacated by 10.00 am an extra day will be charged for any late check outs unless agreed in writing otherwise. Any late departures will incur a minimum fee of $10.00 per person which may increase if a cleaner has to charge waiting time.
- A guest registration form is required to be completed for all bookings. The registration form requests details of your name, address, driver’s license number as well as credit card details. In some cases, we also require a cash bond to the value of between 50%-100% of the tariff to be payable. The bond balance will be returned within 14 days of your departure date. An increased bond may be incurred for group bookings or at our sole discretion. Failure to comply and abide by these Terms and Conditions can result in immediate revocation of the license to Occupy without any refund of monies paid. Any bond issues attract a min $100.00 administration fee + costs. A charge of $25.00 per booking applies for all WHICH DOOR properties.
- The premises are let to the person (21 or older) making the booking, and that person will be held responsible for the conduct of all guests who all must be 21 or over unless expressly agreed to in writing. The premises are let for holiday purposes, only for the period stated and for the Maximum persons as agreed with the agent on the Booking Confirmation & Guest Registration form.
- The premises must be left in a clean and tidy condition. Also, when using a BBQ that it is left clean and tidy or a minimum additional cleaning fee of $50.00 will be charged.
- All the properties are Strictly NON-SMOKING and heavy Bond Breach penalties apply for evidence of smoking.
- A 50% deposit is required for all bookings. Balance of tariff is due fourteen (14) days prior to your arrival date.
- Cancellation/Refund Policy:
a) You are not able to cancel without penalty once the deposit is paid unless owner is able to relet for the entire period and for the same booking value, in which case a minimum $100.00 fee will be deducted from the monies paid to date.
b) Cancellation requests must be made in writing.
c) In the event that the property is unable to be be relet for the same dates and no less than the same rate, then any monies paid up until the time of cancellation will be forfeited.
d) The Agent retains the right to negotiate the tariff or length of stay to obtain a new booking on a cancelled booking as we deem necessary. Should a booking be taken for part of the original dates or that there is a shortfall in the new booking amount then the guest will be responsible for the shortfall to ensure that the Property Owner is not out of pocket.
e) If a guest shortens their stay or reduces guest numbers the unused portion of your rental is not refundable.
f) We recommend domestic travel insurance for anyone who may feel that the booking dates could be at risk.
- Each holiday property is equipped for a specific number of guests. It is against Health Department regulations for more persons to occupy a property than there are beds to accommodate them. No extra mattresses, bedding, tents or caravans, or more cars than the property accommodates are allowed. If a property is reported to be overloaded, the tenants will be asked to vacate with no refund made. If required, we may be able to arrange cots in some cases for your children at an additional charge. We reserve the right to charge an immediate penalty for any detected overcrowding.
- Linen, towelling and toiletries are provided only where specifically confirmed in writing, so please bring your own for non-specified properties. If you are unsure whether linen is then contact us to clarify. For some properties, a bed making and towelling service may be arranged at an additional charge and with adequate notice given. Please note linen must be used on all beds.
- Under NO circumstances are Pets allowed on any holiday property unless previously stated and agreed in writing.
- Tenants are responsible for safekeeping of accommodation keys and/or remotes and other property. If keys and/or remotes or other property are lost you will be responsible for the changing of the locks and remotes (if applicable). Should a guest require extra keys after hours a service fee at cost is applicable. If no keys are available, tenants may be liable for any costs involved in gaining entry to premises. Duplicates are NOT always available. Guest must not break in or attempt to break into premises when locked out.
- All guests are responsible for any loss or damage arising from breakages or other damage to the property and/or common property during their stay, including but not limited to any additional cleaning, removal of excess garbage, repairs or replacement items in the property. All properties are privately owned. Please respect the owner’s property and under no circumstance should furniture be moved including dragging across floors. A fee may be charged should this occur. Do not move items from property to property. All damage, breakages or losses to the property and/or furniture and furnishings are to be reported to the Agent within 24 hours, and paid for by the guest immediately. Should you discover a fault or breakage when you arrive, please advise us or we will consider those the responsibility of the current guest and charge accordingly. Funds will be deducted from the security deposit if we need to make a claim which may include, but is not limited to, the following: excess cleaning fees, damage or breakages, excess garbage removal, excess guests, excess noise, disruption to neighbours, neighbour amenities, un-authorized late checkout. When the total amount claimed for damages exceeds $150.00 a minimum $100 agent’s fee may also applies. Under no circumstances should furniture be moved.
- All guests are responsible for keeping the property secure during their stay and guests will be responsible for any theft or damage due to neglect in this area.
- No liability is accepted for any injury, debt, damage, loss, delay, expense or inconvenience caused directly or indirectly by events beyond the agent or owners control. No responsibility is taken for guest’s personal property left on or near the premises. It is recommended that guests take out personal property insurance or adequate travel insurance should any unexpected situations arise before or during your travel period.
- No responsibility is taken for tenant’s personal property left on the premises. If requested we will endeavor to recover and return items of value inadvertently left in your holiday property, but take absolutely no responsibility for the recovery or return. Postage, packaging and the cost of sending out a staff member to search for the item will need to be paid in advance; a minimum cost of $20.00 applies. Items of low value will be disposed of within 14 days.
- All laws must be observed, you are in a residential area and regard must be paid to the quiet enjoyment of other occupants in the building and neighbouring properties, noise pollution is a punishable offence by law and as such we reserve the right to immediately terminate the license to occupy the property and/or lose not less than 100% of bond for any breach of this condition.
- When a booking is made, the deposit is accepted for the owner at that time. If the property is sold and the ownership changes before your holiday, we cannot guarantee that the property will remain available. We cannot accept responsibility for decisions made by a new owner including cancelling your booking. However, if the property is sold, you will be notified, hopefully allowing time for us to assist to organize alternative accommodation.
- The booking is made in good faith by us but may be subject to change, alteration or cancellation at any time and at our sole discretion. We cannot accept responsibility for events out of our control.
- If your holiday property is listed for sale while you are in residence, the occupier agrees to allow the owner or agent to conduct inspections with prospective purchasers at mutually convenient times, by appointment.
- In the case of refurbishment, owner instructions or special event announcements, rental rates may be subject to increase without notice. Should this occur you will be notified and given the opportunity to pay the difference in tariff or receive a full refund of your deposit. We will also offer you alternate accommodation where possible.
- All properties under our management are privately owned and are rented on a fully self-contained basis. In the event of faults and/or malfunctions of appliances or inclusions there is no obligation from the owner or The Agent to compensate or discount.
- At times situations arise of which we have no control. The Agent reserves the right to move visitors to alternate accommodation (subject to availability) at their discretion or the direct instruction of the property owner. If this is the case, we will notify you as soon as possible and make every reasonable effort to make sure you are satisfied with your new address.
- The tenant agrees to allow the Agent or his nominee to enter accommodation to arrange necessary repairs.
- Should a Tradesperson/Agent be sent out upon your request to carry out a repair that was deemed by us to be unnecessary, the cost of the callout will be charged to you.
- In the event of a call out after hours to the agent a minimum of $100.00 call out fee applies.
- Web bookings description of the premises is made in good faith. Our staff will describe the premises, position and furnishings to the best of their ability and in good faith. No responsibility or refunds for alleged misrepresentation can be accepted. Please choose your property carefully using the information provided on our comprehensive website. There is no provision to change properties on your arrival if you are unhappy with your choice. (Other than on the basis that the full rental due be forfeited and full rental on new premises is paid prior to occupancy).
- In the event of renovation/building work being carried out in or near the holiday premises, such work is beyond our control and we cannot accept responsibility for any disturbance, noise or inconvenience you may suffer as a result. No discount will be negotiated for any of the above.
- Tariffs are subject to change without notice.
- We cannot be held responsible for bookings without prior inspection if the accommodation is deemed unsatisfactory.
- Garbage Bins are provided with all properties. Please ensure that all garbage is removed from your holiday property and placed in bins provided and that bins are left out on Bin Nights.
- The Agent reserves the right to withhold funds from the Holding Security Deposit (including via the agreed Credit Card pre Authorization) as a security deposit in the event of any loss or expenses arising from a breach of this agreement, no limited to extra costs incurred for repairs, cleaning and excessive rubbish removal. These credit card details will be deleted at the end of the month in which the booking occurred.
- Failure to comply with any of the above conditions may result in immediate termination of your License to Occupy.
- We reserve the right to change the wording, add to, delete or modify these terms and conditions and this could happen at any time for any reason.